Last updated: 28 October 2026
About this notice
This notice explains how The Inbetween Space handles personal information collected through this website and enquiries. It is separate from the consent, confidentiality, and record-handling information provided if you begin services with us.
Information you provide
When you submit an enquiry, we collect your name, email address, optional phone number, preferred contact method, session preferences, general availability, and message. Please share only what is necessary for an initial conversation; avoid sending detailed medical records or highly sensitive personal information through the form.
Why we use your information
We use enquiry information to respond using your preferred contact method, understand the support or collaboration you are asking about, discuss suitable services, and coordinate an initial conversation. Submitting an enquiry does not confirm an appointment.
Who can access enquiries
Authorised team members working at The Inbetween Space can access enquiry correspondence to respond and coordinate services. Please contact us if you have questions about who will handle your enquiry.
Service providers and technical information
We use Cloudflare to host and protect this website, Resend to deliver enquiry emails, and Google Workspace to manage our mailbox. Our pages also load typefaces from Google Fonts. These providers process information needed to operate their services. Enquiries are delivered to our mailbox; the enquiry form does not create a separate record in the website database.
Website and security services may process technical information such as your IP address, browser information, and request details for delivery, troubleshooting, and protection against misuse. Where enabled, our anti-spam verification is provided by Cloudflare.
Our service providers may process or store information outside India. Their own privacy, security, and retention arrangements also apply to information they process.
How long we keep enquiry correspondence
We review enquiries manually each month. For closed enquiries that do not lead to services, we review correspondence for deletion once 90 days have passed since the last contact and normally delete it within four months of that contact. Active conversations are kept while needed to respond and coordinate next steps.
We may retain relevant information for longer where necessary for a legal obligation or an unresolved concern, complaint, or dispute. If you begin services, information relating to your care is handled separately; we will explain the relevant confidentiality and record-handling arrangements.
Deleting correspondence from our working mailbox does not necessarily remove every copy immediately. Service providers may retain deleted items, backups, delivery logs, or security records for limited periods under their own retention arrangements.
Your choices and privacy requests
To ask about your information, request a correction or deletion, or withdraw permission for further contact, email info@theinbetweenspace.work. We may ask for information needed to verify your request. If some information needs to be retained, we will explain why.
You can choose not to submit the form. Without contact details and enough information to understand your enquiry, we may be unable to respond or discuss next steps.
Security and urgent help
We aim to handle enquiries carefully, but no internet transmission or email service is completely secure. This form is not an emergency or crisis service and should not be used for urgent assistance.
Updates to this notice
We may update this notice when our practices or services change. The date above identifies the latest version. You can contact us with questions about this notice.